The satisfaction of our customers is always at the top of Robotics Benelux B.V. strategy. Prompt and flexible after-sales service close to customers throughout the life cycle of their equipment. A complete range of services allows the customer to maximize the performance of Robotics Benelux B.V. solution.
- Training at either the Robotics Benelux B.V. Training Center or customer’s sites with multi-language sessions
- On-line support through remote diagnostics and remote aids enabled by the connection capacity of the new robot control C5G
- Activities developed by experienced technicians at customer’s site, delivery of spare parts, repairs and re-conditioning services, world-wide maintenance plans
- Help desk
- Commissioning
- Robot & PLC Programming
- Service
- Maintenance & Refurbishment
- Support to Production
- Field Modification & Retrofit
- Hardware & Software upgrade
- Service Contract Management
Supply of spares/repairs for at least 10 years after product end of production.
Exchange repairs & revision on price list.
Quotes for repair obsolete material not in price list.
Maintenance & Refurbishment.
Contract Tailored Service Contract
We offer extensive and complete training courses for programmers, maintenance experts and robot operators with multi-language sessions held at Robotics Benelux Training Center or at customer’s site by qualified skilled instructors with field experience.
Courses can be held in multi-languages, with native-language teachers or through the assistance of interpreters; complete and detailed documentation concerning course and a “certificate of attendance“ is issued upon completion of training courses.
- Training courses held by field skilled teachers
- Training area with robotized cells and dedicated rooms
- Training in customer language at our site or customer’s site
- Tailored courses on customer need
- Courses from basic maintenance to advanced programming and diagnostic
- Training on the job